Click the appropriate link below to learn how to use calling features of your WESTEL Voice Calling services.

Call Feature Guide for Customers on AT&T Format				Call Feature Guide for T-1 Customers
Call Waiting	Call Waiting ID	Auto Redial		Call Waiting	Call Waiting ID	Auto Redial
Call Return	Caller ID	Call Forwarding		Call Return	Caller ID	Call Forwarding
Remote Access to Call Forwarding	Selective Call Forwarding	Call Forward Busy/    Don't Answer		Remote Access to Call Forwarding	Selective Call Forwarding	Call Forward Busy/    Don't Answer
Call Transfer Disconnect	Speed Calling 8	Speed Calling 30		Call Transfer Disconnect	Speed Calling 8	Speed Calling 30
Call Blocker	Anonymous Call Rejection	Three-Way Calling		Call Blocker	Anonymous Call Rejection	Three-Way Calling
Priority Call	Call Trace	Personalized Ring		Priority Call	Call Trace	Personalized Ring
Directory Services		TeleBranch		Directory Services		TeleBranch
* The services described above are by subscription only.  The calling features are not available for PBXs.				* The services described above are by subscription only.  The calling features are not available for PBXs.
Call Waiting Alerts you to another call while on the phone. What It Does Lets you put one call on hold while you answer a second one, then alternate between the two. If a third caller tries to reach you they'll get a busy signal or be forwarded to voice mail. Also works for long distance calls. How It Works Press and release the receiver button to answer the second call and click again to return to the first. To temporarily cancel the service press *70 (1170 from a rotary phone) before you dial. It'll be restored after you hang up.             Return to Top  Call Waiting ID See the number/name of the calling party while on the phone. What It Does Lets you see the number of the incoming call while you're already on the phone, so you can decide if you want to switch over. How It Works When you hear the Call Waiting tone you'll be able to see the Caller ID information for the incoming call on your Call Waiting ID/Options-capable phone or display unit. Call Waiting ID requires subscription to Caller ID, Call Waiting, and a Call Waiting ID-capable phone or display unit.                                                     Return to Top    Auto Redial Rechecks a busy number for availability. What It Does Continually redials a busy number for up to 30 minutes. A distinctive ring alerts you when the line becomes open. How It Works When you get a busy signal, press *66 (or dial 1166 if you have a rotary phone) to automatically redial a number for up to 30 minutes. Hang up until you hear the special ring that means your call is going through. To cancel Auto Redial, listen for a dial tone and press *86 (or dial 1186 if you have a rotary phone).                              Return to Top  Call Return Calls back the last incoming number that called. What it Does Automatically dials your last incoming call. How It Works *69 (1169 from a rotary phone). If the line is free, your call will go through. It continues to check the line for up to 30 minutes, and lets you know when it's free with a distinctive ring. Works in most areas, but not for long distance calls.                           Return to Top  Call Forwarding Automatically forwards all incoming calls to any number you choose. What It Does Automatically forwards calls to any number you choose.* How It Works To turn on, press 72# (or dial 1172 on a rotary phone). At the dial tone, enter the number you want your calls forwarded to. If the line is busy or doesn't answer, repeat, and it will be activated even if the line is busy. To turn off, press 73# (or dial 1173 on a rotary phone). Return to Top  Remote Access to Call Forwarding Dial in and direct calls to another number. What It Does Remote Access to Call Forwarding will allow Call Forwarding subscribers to activate, deactivate, or change the forwarded number from any touch-tone telephone. How It Works Remote Access to Call Forwarding first requires subscription to Call Forwarding. To use Remote Access to Call Forwarding, call the Remote Access number of the Call Forwarding Center, and follow the steps to enter your four-digit PIN and the feature code to make changes. If you have already purchased Remote Access to Call Forwarding but do not know your Remote Access platform number, please call Westel Customer Care at 1-800-580-5585 and speak to a representative. Remote access can not be used to program Selective Call Forwarding.             Return to Top  Selective Call Forwarding Transfer selected calls to another number. What It Does Lets you program your office phone to direct incoming calls from specific phone numbers you have pre-selected to a different number - such as your cellular phone - when you're away from your office. How It Works Call the Remote Access number of the Call Forwarding Center, and follow the steps to enter your four-digit PIN and the feature code to make changes. Remote access can not be used to program Selective Call Forwarding.             Return to Top  Call Forward Busy/Don't Answer Automatically forwards calls when your line is busy. What It Does Allows incoming calls that encounter a busy condition or are not answered after a customer-designated interval to be automatically forwarded to another local telephone number or a long distance number where network facilities permit. Speed Calling 8 Shortcut for eight frequently dialed numbers. What It Does Lets you assign up to eight of your most frequently called numbers a one-digit number. Speed Calling works from any phone in the house that's connected on that same line. How It Works When you key in a digit, then #, it automatically dials a phone number you've programmed in (up to eight numbers).             Return to Top  To assign a speed code, press 74# and wait for the dial tone. Then enter the number you'd like to assign that number (2-9) then the phone number (include the area code if you normally have to dial it). To dial, just press the digit you've assigned to a number, then #. Speed Calling 30 Shortcut for thirty frequently dialed numbers. What It Does Allows you to set a two-digit code for up to 30 of your most frequently dialed numbers. Speed Calling 30 works from any phone in the house that's connected on that same line. How It Works When you key in the two-digit code, then #, it automatically dials the phone number you've programmed in (up to 30 numbers). To assign a speed code, press 75# (or dial 1175 on a rotary phone) and wait for the dial tone. Then, enter the number you'd like to assign that number (20-49) then the phone number (include the area code if you normally have to dial it).             Return to Top  Call Blocker Prevents calls from up to six numbers you specify. What It Does Automatically rejects calls from numbers you specify or the last number that called you. You never even hear a ring. Instead, callers hear a recording: "We are sorry, the party you're calling is not accepting calls at this time." You can block a number on the spot, even if you don't know who the caller is. How it works To block a caller, press *60 (dial 1160 on a rotary phone) and follow the instructions. (Press # to add a number or press * to remove one.) To block your last incoming call, press #, listen for three tones, press 01#. To turn it off, press *80. See below if you have a rotary phone. To add a number to your blocking list, press # (or dial 12 on a rotary phone) and listen for three short tones. Dial the number you want to add to your list of numbers to block and follow the prompts to quit or add more numbers to your list. To remove a number from your blocking list , press * (dial 11 on a rotary phone) and listen for three short tones. Dial the number you want to remove from your list of blocked and follow the prompts to quit or remove more numbers from your list. To block the number of the last call you received, press # (or dial 12 on a rotary phone) and listen for three short tones. Press 01 and then # again (or dial 12 on a rotary phone). To turn off Call Blocker, press *80 (or dial 1180 on a rotary phone). You can hang up to end, press 08 to remove all the numbers on your list, or press 09 to remove any unknown callers that you've blocked.             Return to Top  Anonymous Call Rejection (ACR) Rejects incoming calls from anonymous callers. What It Does Rejects incoming calls from anonymous callers who've blocked their numbers How It Works Callers will hear a message stating that the party they are calling does not accept anonymous calls. ACR also allows the flexibility to turn the service on or off by dialing a code. Available with or without Caller ID. Press *77 (or dial 1177 on a rotary phone) to turn it on, and to turn it off, press *87 (or dial 1187 on a rotary phone).             Return to Top  Caller ID See the number/name of the calling party. What It Does Shows the name and number of the person calling before you pick up the phone. Also logs the information of who called if the caller doesn't leave a message. How It Works If you have a telephone with Caller ID display capacity, or a display unit, Caller ID shows you the name and number of the person who is calling. Caller ID also logs this information in case the caller doesn't leave a message.             Return to Top  Call Waiting ID See the number/name of the calling party while on the phone. What It Does Lets you see the number of the incoming call while you're already on the phone, so you can decide if you want to switch over. How It Works When you hear the Call Waiting tone you'll be able to see the Caller ID information for the incoming call on your Call Waiting ID/Options-capable phone or display unit. Call Waiting ID requires subscription to Caller ID, Call Waiting, and a Call Waiting ID-capable phone or display unit.             Return to Top  Personalized Ring Up to 3 phone numbers on 1 phone line each with a distinctive ring. What It Does Lets you have up to three separate numbers, each with its own distinctive ring, all on one phone line. Personalized Ring is perfect for separating business calls from personal calls, or sales from service calls. Personalized Ring also allows you to list each number separately in a Directory, so you'll get three times the exposure for your business. How It Works Personalized Ring will be activated by a Westel Service Representative.         Return to Top  Priority Call Distinct ring for calls from numbers you specify. What It Does Makes your phone ring distinctively for calls from up to ten selected numbers. How It Works To create your list, press *61 (1161 from a rotary phone) and follow the setup instructions. You can modify your priority list at any time by calling *61. To turn off the service, press *81 (1181 from a rotary phone) and follow the instructions.             Return to Top  Call Trace Trace an offending call immediately after it's received. What It Does Traces an offending call immediately after it's made. How It Works When you receive a bothersome phone call, hang up and wait ten seconds, then press *57 (or dial 1157 on a rotary phone). The last number that called you will be traced (it won't work if Call Waiting is triggered in the meantime). After you initiate Call Trace, a recording will let you know whether the trace is successful and provide an 800 number you can call to take legal action. Write down the time and date of the call to match up with our phone records. We can only give the traced number to a law enforcement agency and our security department. Unless you live in Texas, you'll need to sign up to make Call Trace available on your line.             Return to Top  Three-Way Calling Allows three people in three different places to talk on the same line. What It Does Allows three people in three different places to talk on the same line. How It Works Just dial a number, press and release the receiver button to get a second dial tone, then dial the second number. Press and release the button again to connect the two calls at once. Return to Top  Call Transfer Disconnect Transfer calls to an alternate number. What It Does Allows you to add another person to an existing conversation, hang up, and leave the other people connected. How It Works Just dial the second telephone number, then hang up. You can transfer calls efficiently and easily, making sure the customer gets to the number you intended.         Return to Top  TeleBranch Offer Your Customers a 7-Digit Toll-Free Number What It Does With TeleBranch, customers can dial a 7-digit, toll-free number from the areas you choose, to connect directly to your office. This makes it easy and practical for customers to call from outside your area. Benefits Minimize the effect of moving or consolidating your business. Test-market a new area before you actually open an office or branch. Monitor where your business calls originate. Reserve a unique telephone number (like 555-PETS for a veterinarian). How It Works TeleBranch service automatically forwards calls to your main number from designated numbers outside your calling area. When you call us and set up TeleBranch service, we'll assign you a telephone number in the calling area(s) you choose. For instance, you can set up a phone number outside of your local calling area and a caller only needs to dial a 7-digit number (no area code, except in areas where 10-digit dialing is mandatory) to reach you, and he or she is only charged for a local call. Some services, including the following, may not be available with TeleBranch: Disaster Routing Service Customer Alerting Enablement LocalPlus®                                         Return to Top  Directory Services Improve your access to listing information and distinguish your business listing Our directory services make it easier to access current listing information and complete your calls. We also offer services to distinguish your business listing in the White Pages, increasing your accessibility to others. Improving Access to Listing Information Directory Assistance Call Completion gives you the number you need, then dials it while you stay on the line. DirectLine Customsm gives you accurate and affordable White Pages listings for the SBC Southwestern states (Arkansas, Kansas, Missouri, Oklahoma and Texas) including listings from independent telephone phone companies and non-listed numbers. DirectLine Custom also includes address and zip code information. (Non-published numbers are not provided.) Intercept Services help handle calls when you change your number. Nationwide Listing Service gives you access to phone listings anywhere in the country.You already dial 1-411 to get local numbers. Now you can dial 1-411 for phone numbers nationwide. Each nationwide listing request costs 95 cents. In Texas, you can get 2 listings for 95 cents if you request them on the same call. Nationwide listing requests billed to your calling card or a third number are $1.10 each. AutoConnect Service provides a customer who calls Directory Assistance with a direct connection to your business number. The caller hears your company name as part of the connection message. Tape-to-Tape Listings Service simplifies the transfer of listing data to your main frame computer. Distinguish Your Business Listing Information Personality Logo® lets you add artwork to your listing. Signature listing® displays your listing in a special typeface. Line of Distinction® lets you add a catchy phrase. White Pages Banner Listing® gives a billboard look to your listing. Space Listings provide important details on your business. Color Listings help your listing stand out.  Return to Top				Call Waiting Alerts you to another call while on the phone. What It Does Lets you put one call on hold while you answer a second one, then alternate between the two. If a third caller tries to reach you they'll get a busy signal or be forwarded to voice mail. Also works for long distance calls. How It Works A tone alerts the called party.  Press and release the receiver button to answer the second call and click again to return to the first. There are no codes for temporarily canceling the service.                                                               Return to Top  Call Waiting ID See the number/name of the calling party while on the phone. What It Does Lets you see the number of the incoming call while you're already on the phone, so you can decide if you want to switch over. How It Works When you hear the Call Waiting tone you'll be able to see the Caller ID information for the incoming call on your Call Waiting ID/Options-capable phone or display unit. Call Waiting ID requires subscription to Caller ID, Call Waiting, and a Call Waiting ID-capable phone or display unit.  To enable, press *65; to disable, press *85.  These codes will only take effect of CW is already enabled.                                                               Return to Top  Auto Redial Rechecks a busy number for availability. What It Does Continually redials a busy number for up to 30 minutes. A distinctive ring alerts you when the line becomes open. How It Works When you get a busy signal, press *69 to automatically redial a number for up to 30 minutes. Hang up until you hear the special ring that means your call is going through.                         Return to Top      Call Return Calls back the last incoming number that called. What it Does Automatically dials your last incoming call. How It Works Dial *66. If the line is free, your call will go through. It continues to check the line for up to 30 minutes, and lets you know when it's free with a distinctive ring. Works in most areas, but not for long distance calls.                                                               Return to Top  Call Forwarding Automatically forwards all incoming calls to any number you choose. What It Does Automatically forwards calls to any number you choose.* How It Works To turn on, press *72. At the dial tone, enter the number you want your calls forwarded to. If the line is busy or doesn't answer, repeat, and it will be activated even if the line is busy.  To turn off, press *73.                                                                 Return to Top    Remote Access to Call Forwarding Dial in and direct calls to another number. What It Does Remote Access to Call Forwarding will allow Call Forwarding subscribers to activate, deactivate, or change the forwarded number from any touch-tone telephone. How It Works Remote Access to Call Forwarding first requires subscription to Call Forwarding. To use Remote Access to Call Forwarding, call the Remote Access number of the Call Forwarding Center, and follow the steps to enter your four-digit PIN and the feature code to make changes. If you have already purchased Remote Access to Call Forwarding but do not know your Remote Access platform number, please call Westel Customer Care at 1-800-580-5585 and speak to a representative. Remote access can not be used to program Selective Call Forwarding. Return to Top  Selective Call Forwarding Transfer selected calls to another number. What It Does Lets you program your office phone to direct incoming calls from specific phone numbers you have pre-selected to a different number - such as your cellular phone - when you're away from your office. How It Works Call the Remote Access number of the Call Forwarding Center, and follow the steps to enter your four-digit PIN and the feature code to make changes. Remote access can not be used to program Selective Call Forwarding.             Return to Top  Call Forward Busy/Don't Answer Automatically forwards calls when your line is busy. What It Does Allows incoming calls that encounter a busy condition or are not answered after a customer-designated interval to be automatically forwarded to another local telephone number or a long distance number where network facilities permit. Speed Calling 8 Shortcut for eight frequently dialed numbers. What It Does Lets you assign up to eight of your most frequently called numbers a one-digit number. Speed Calling works from any phone in the house that's connected on that same line. How It Works When you key in a digit, then #, it automatically dials a phone number you've programmed in (up to eight numbers).         Return to Top  To assign a speed code, press *74 and wait for the dial tone. Then enter the number you'd like to assign that number (2-9) then the phone number (include the area code if you normally have to dial it). To dial, just press the digit you've assigned to a number, then #. Speed Calling 30 Shortcut for thirty frequently dialed numbers. What It Does Allows you to set a two-digit code for up to 30 of your most frequently dialed numbers. Speed Calling 30 works from any phone in the house that's connected on that same line. How It Works When you key in the two-digit code, then #, it automatically dials the phone number you've programmed in (up to 30 numbers). To assign a speed code, press *75 and wait for the dial tone. Then, enter the number you'd like to assign that number (20-49) then the phone number (include the area code if you normally have to dial it.                                                                     Return to Top  Call Blocker Prevents calls from up to ten numbers you specify. What It Does Automatically rejects calls from numbers you specify or the last number that called you. You never even hear a ring. Instead, callers hear a recording: "We are sorry, the party you're calling is not accepting calls at this time." You can block a number on the spot, even if you don't know who the caller is. How it works To work with this function, enter the List Editing Menu by pressing *60.  You will then be given instructions on how to set up or remove the list of calls you wish to block                        Return to Top                  Anonymous Call Rejection (ACR)1, 2 Rejects incoming calls from anonymous callers. What It Does Rejects incoming calls from anonymous callers who've blocked their numbers How It Works Callers will hear a message stating that the party they are calling does not accept anonymous calls. ACR also allows the flexibility to turn the service on or off by dialing a code. Available with or without Caller ID. Press *77 (or dial 1177 on a rotary phone) to turn it on, and to turn it off, press *87 (or dial 1187 on a rotary phone).             Return to Top  Caller ID See the number/name of the calling party. What It Does Shows the name and number of the person calling before you pick up the phone. Also logs the information of who called if the caller doesn't leave a message. How It Works If you have a telephone with Caller ID display capacity, or a display unit, Caller ID shows you the name and number of the person who is calling. Caller ID also logs this information in case the caller doesn't leave a message.             Return to Top  Call Waiting ID1, 2 See the number/name of the calling party while on the phone. What It Does Lets you see the number of the incoming call while you're already on the phone, so you can decide if you want to switch over. How It Works When you hear the Call Waiting tone you'll be able to see the Caller ID information for the incoming call on your Call Waiting ID/Options-capable phone or display unit. Call Waiting ID requires subscription to Caller ID, Call Waiting, and a Call Waiting ID-capable phone or display unit.             Return to Top  Personalized Ring Up to 3 phone numbers on 1 phone line each with a distinctive ring. What It Does Lets you have up to three separate numbers, each with its own distinctive ring, all on one phone line. Personalized Ring is perfect for separating business calls from personal calls, or sales from service calls. Personalized Ring also allows you to list each number separately in a Directory, so you'll get three times the exposure for your business. How It Works Personalized Ring will be activated by a Westel Service Representative.         Return to Top  Priority Call1, 2 Distinct ring for calls from numbers you specify. What It Does Makes your phone ring distinctively for calls from up to ten selected numbers. How It Works To create your list, press *61 (1161 from a rotary phone) and follow the setup instructions. You can modify your priority list at any time by calling *61. To turn off the service, press *81 (1181 from a rotary phone) and follow the instructions.             Return to Top  Call Trace1, 2 Trace an offending call immediately after it's received. What It Does Traces an offending call immediately after it's made. How It Works When you receive a bothersome phone call, hang up and wait ten seconds, then press *57 (or dial 1157 on a rotary phone). The last number that called you will be traced (it won't work if Call Waiting is triggered in the meantime). After you initiate Call Trace, a recording will let you know whether the trace is successful and provide an 800 number you can call to take legal action. Write down the time and date of the call to match up with our phone records. We can only give the traced number to a law enforcement agency and our security department. Unless you live in Texas, you'll need to sign up to make Call Trace available on your line.             Return to Top  Three-Way Calling1, 2 Allows three people in three different places to talk on the same line. What It Does Allows three people in three different places to talk on the same line. How It Works Just dial a number, press and release the receiver button to get a second dial tone, then dial the second number. Press and release the button again to connect the two calls at once. Return to Top  Call Transfer Disconnect1, 2 Transfer calls to an alternate number. What It Does Allows you to add another person to an existing conversation, hang up, and leave the other people connected. How It Works Just dial the second telephone number, then hang up. You can transfer calls efficiently and easily, making sure the customer gets to the number you intended.         Return to Top  TeleBranch Offer Your Customers a 7-Digit Toll-Free Number What It Does With TeleBranch, customers can dial a 7-digit, toll-free number from the areas you choose, to connect directly to your office. This makes it easy and practical for customers to call from outside your area. Benefits Minimize the effect of moving or consolidating your business. Test-market a new area before you actually open an office or branch. Monitor where your business calls originate. Reserve a unique telephone number (like 555-PETS for a veterinarian). How It Works TeleBranch service automatically forwards calls to your main number from designated numbers outside your calling area. When you call us and set up TeleBranch service, we'll assign you a telephone number in the calling area(s) you choose. For instance, you can set up a phone number outside of your local calling area and a caller only needs to dial a 7-digit number (no area code, except in areas where 10-digit dialing is mandatory) to reach you, and he or she is only charged for a local call. Some services, including the following, may not be available with TeleBranch: Disaster Routing Service Customer Alerting Enablement LocalPlus®                                         Return to Top  Directory Services Improve your access to listing information and distinguish your business listing Our directory services make it easier to access current listing information and complete your calls. We also offer services to distinguish your business listing in the White Pages, increasing your accessibility to others. Improving Access to Listing Information Directory Assistance Call Completion gives you the number you need, then dials it while you stay on the line. DirectLine Customsm gives you accurate and affordable White Pages listings for the SBC Southwestern states (Arkansas, Kansas, Missouri, Oklahoma and Texas) including listings from independent telephone phone companies and non-listed numbers. DirectLine Custom also includes address and zip code information. (Non-published numbers are not provided.) Intercept Services help handle calls when you change your number. Nationwide Listing Service gives you access to phone listings anywhere in the country.You already dial 1-411 to get local numbers. Now you can dial 1-411 for phone numbers nationwide. Each nationwide listing request costs 95 cents. In Texas, you can get 2 listings for 95 cents if you request them on the same call. Nationwide listing requests billed to your calling card or a third number are $1.10 each. AutoConnect Service provides a customer who calls Directory Assistance with a direct connection to your business number. The caller hears your company name as part of the connection message. Tape-to-Tape Listings Service simplifies the transfer of listing data to your main frame computer. Distinguish Your Business Listing Information Personality Logo® lets you add artwork to your listing. Signature listing® displays your listing in a special typeface. Line of Distinction® lets you add a catchy phrase. White Pages Banner Listing® gives a billboard look to your listing. Space Listings provide important details on your business. Color Listings help your listing stand out.  Return to Top